Faq

Purchasing 

Low stock:

If you require an amount larger than what we have in stock please contact us at sales@lacethegame.com with the color, length and amount needed. We are currently experiencing restocking delays due to the pandemic. We apologize for the inconvenience. 

Sales tax exempt:

If your organization qualifies for sales tax exempt status please send a copy of your current tax exempt certificate or resale certificate to sales@lacethegame.com before placing your order.

 

 Returns & Exchanges

If you are unhappy with your purchase we will gladly accept returns on new, unused, unwashed merchandise within 30 days from the date of purchase. 

Return instructions

Click here to start a return. 

All refunds will be applied to the original form of payment within 10 working days.. 

Customers are responsible for return shipping costs when returning non defective products.

Shipping costs are non refundable.

Refunds

Once your return is received and inspected a credit will automatically be applied to your credit card or original method of payment within 10 working days. 

Items returned with postage due, will have the owed amount deducted from refund total. 

Refused Packages/Insufficient Address

Orders that are refused, returned to sender or lack sufficient address information to be delivered (due to customer error), will be processed as a return. All applicable shipping costs will be deducted.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lacethegame.com.

Exchanges 

Exchanges will be processed as returns: Please place your reorder online and return your unwanted product for a refund. 

Customer is responsible for shipping costs.

Gifts

Refunds will only be issued to the person that made the original purchase.

.Shipping

To return your product, you should mail your product to: Lace the Game 1611 - A S. Melrose Dr.  #337 Vista, Ca 92081

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

When will I receive my order?

Orders are shipped from Vista, California (92081) on a first come, first serve basis.

Processing times are typically 1-3 business days after the order has been accepted. Choosing Priority shipping will not speed up the processing time of an order. Delivery estimates do not include processing time. 

Processing can be delayed by events such as pending verification status or stock availability. If we are not able to ship an order within 30 days (beginning on the day the order is placed) we will email to let you know the estimated delivery date. You will have the option to cancel the order and receive a full refund as will be stated in the email.

Delivery times are estimates and are not guaranteed. Lacethegame.com is not responsible for delivery delays caused by weather, holidays, customer errors in address or other unforeseen events. 

Customer is responsible for goods upon delivery. 

We do not ship on weekends or U.S. holidays. Although we do process orders on weekends, they will not be shipped until the following business day.

We do not offer in store or in person pick up. All orders must be shipped. 

 

Shipping Rates

Flat standard shipping per order $3.80* (estimated 3-5 business days not including processing time)

We offer USPS Priority Mail flat rate shipping for $8.90 (estimated 2-3 business days after processing time)

Processing time is typically 1-3 business days, choosing Priority shipping will not speed up processing times. Orders are filled on a first come, first serve basis.

We do not offer over night shipping. 

*Shipping rates apply to US Domestic shipping only

 Delivery confirmation is included on all packages

 We do not ship internationally at this time

 Delivery estimates are not guaranteed

 

 

 

 

info@lacethegame.com
1611 S. Melrose Dr. Suite A #337 Vista, Ca 92081

 

 

Based on 1379 reviews
92%
(1266)
7%
(91)
1%
(10)
0%
(6)
0%
(6)
PERFECT!

We bought purple shoelaces to match a new pair of shoes. They are perfect. Not only do they match and bring out the shoes' colors, but they are great quality and they even stay tied! The color is super bright and beautiful.

J
Yellow Shoelaces
Josh West
Good laces

Nice ass color and good material

K
Neon Pink Shoelaces
Kaley Sizemore
Not the color I wanted

I ordered the pink shoelaces but they were not the color I was needing they looked a lot brighter in the picture online

We are sorry this color did not meet your expectations. Please reach out to us at returns@lacethegame.com if you would like to start a return or visit https://lacethegame.com/a/returns

Great quality black laces.

I didn’t think the quality would be this good based on previous laces that I purchased from this website in past years but I’ve noticed everything is different now maybe they are under new management or they just got a good quality laces now but these lasted laces are on point. 5 STARS…highly recommend Lace The Game!!!!!!!!

A
Teal Shoelaces
Apryl Martin
Great color

Great laces and fast shipping!!

Nice fat laces

Great quality laces.

Mostly Great

Lace the Game was a good find. Thank you, Bing! Ordering was easy. Pricing was fair. Got them by mail in good order and timely. Signed up for notifications, but I got the package before I got the notifications. With a less efficient postman, would probably have got the notification in time to watch the mailbox. Only complaint that I have is the limited availability of laces other than white. Grateful that they carry white in both 45 and 54 inch lengths. Would immediately order grey and tan (or light gold) in either of those sizes, too. Maybe later I will check again, unless I find them elsewhere.

T
Brown Shoelaces
Todd Pietrzak
Laces53

Perfect, definitely recommend.

Beautiful

Put them on my pair of Nike Waffle One Toasty and they POP...!

R
Orange Shoelaces
Rodrigo Palomino
They look great...!

I've got a pair of Patta x Air Max 1 Rush Maroon and they POP with these laces...!

K
Neon Pink Shoelaces
Kathleen Miller
Lacey

I bought three pair of shoe laces and I am happy with all three. The length is just right (I love the flat laces) and the colors are beautiful.

W
Gold Athletic Shoelaces
Winsor Harrell

Very much like them

K
Lavender Shoelaces
Kathleen Miller
Lovely Laces

I love that they are the perfect length so that I don’t have to double knot them which makes it a hassle when taking the shoes off! They are nice and flat which keep them snug (not slipping). I am happy with them

S
Brown Shoelaces
Sharon Laws
Good laces

Good quality. Spouse was happy to have laces for his favorite shoes. Could NOT find this quality locally.

Exactly what I asked for

I found this website from my search for some thicker flat laces. These were perfect. Exactly what I asked for. Would definitely order again from this company!

g
Purple Haze Shoelaces
graciela ramirez
Great color

Perfect match

Great

Great quality

Neon Orange

Good product, fast service, fair price. Laces delivered within days. Thanks.

Great laces

I love the laces, vibrant colors

Great job!

J
Royal Blue Shoelaces
Joseph Bruce

I'm happy as long as they were not made in China

m
Lavender Shoelaces
marvin reed
Fire laces

Awesome laces, love the color

Lace

Just what I want

Perfect!

Very bright color, good quality.

L
Black Athletic Shoelaces
Lisa Shey-Mccallister

Black Athletic Shoelaces