Refund Policy


Our return / exchange policy lasts 30 days

To be eligible for a return, your item must be unused and in the same condition that you received it in.

Customers are responsible for return shipping costs when returning non defective products.

Shipping costs are non refundable.

Refunds


Once your return is received a credit will automatically be applied to your credit card or original method of payment.

Items returned with postage due, will have the owed amount deducted from refund total. 

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lacethegame.com.

Exchanges 


If you need to exchange your new unused item, send us an email at info@lacethegame.com and send your item to:  Lace the Game 1611 - A S. Melrose Dr.  #337 Vista, Ca 92081

Customer is responsible for shipping costs.

Gifts

Refunds will only be issued to the person that made the original purchase.

.Shipping


To return your product, you should mail your product to: Lace the Game 1611 - A S. Melrose Dr.  #337 Vista, Ca 92081

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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