Returns


If you are unhappy with your purchase we will gladly accept returns on new, unused, unwashed merchandise within 30 days from the date of purchase. 

Return instructions

Click here to start a return. 

All refunds will be applied to the original form of payment within 10 working days.. 

Customers are responsible for return shipping costs when returning non defective products.

Shipping costs are non refundable.

Refunds

Once your return is received and inspected a credit will automatically be applied to your credit card or original method of payment within 10 working days. 

Items returned with postage due, will have the owed amount deducted from refund total. 

Refused Packages/Insufficient Address

Orders that are refused, returned to sender or lack sufficient address information to be delivered (due to customer error), will be processed as a return. All applicable shipping costs will be deducted.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lacethegame.com.

Exchanges 

Exchanges will be processed as returns: Please place your reorder online and return your unwanted product for a refund. 

Customer is responsible for shipping costs.

Gifts

Refunds will only be issued to the person that made the original purchase.

.Shipping

To return your product, you should mail your product to: Lace the Game 1611 - A S. Melrose Dr.  #337 Vista, Ca 92081

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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